Terms & Conditions

Welcome to eYaatri, operated by Digital Yatra Pvt. Ltd., a company registered under the laws of Nepal ("Company", "we", "us", or "our").

By downloading, accessing, or using the eYaatri mobile application or website located at eyaatri.com (collectively, the "Platform"), you agree to be legally bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, please do not use our Platform.

These Terms constitute a legally binding agreement between you ("User", "you") and Digital Yatra Pvt. Ltd. regarding your use of the Platform and any services offered through it.

eYaatri is an online travel reservation platform that connects travellers with transportation operators across Nepal. Through the Platform, you can:

• Search available transportation schedules and routes across Nepal
• View availability for a specific date and journey
• Select and reserve online
• Purchase tickets securely through integrated payment gateways
• Receive e-tickets via the app or registered contact details
• Manage and view your booking history

To use the Platform, you must:

• Be at least 16 years of age, or have consent from a parent or legal guardian
• Provide accurate, complete, and current registration information
• Maintain the security of your account credentials
• Not share your account with any other person

You are responsible for all activities that occur under your account. If you suspect any unauthorised use of your account, you must notify us immediately at info@yatra.digital.

We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent activity.

When you complete a ticket booking through eYaatri:

• A booking confirmation and e-ticket will be sent to your registered email address and/or phone number
• Your e-ticket serves as your proof of booking and must be presented (digitally or printed) at boarding
• The ticket is valid only for the passenger name, date, route, and seat number specified at the time of booking
• Booking transferability is subject to the individual operator's policy

eYaatri does not guarantee availability until a booking is confirmed and payment is successfully processed. In the rare event that the booked option becomes unavailable after payment, we will offer a refund as per our Refund Policy or an alternative booking.

You are responsible for arriving at the designated boarding or departure point on time. eYaatri is not responsible for missed departures due to late arrival.

eYaatri accepts payments through prevalent digital payment gateways operating in Nepal, as well as debit and credit cards issued by internationally recognized card providers. Additional payment methods may be made available from time to time at eYaatri's discretion.

All transactions are processed in Nepalese Rupees (NPR). Prices displayed on the Platform are inclusive of applicable service fees and taxes unless stated otherwise.

Payment processing is handled by third-party payment providers. eYaatri does not store your full card or wallet credentials. By making a payment, you agree to the terms and conditions of the respective payment provider.

Cancellation and refund policies may vary by operator, route, and booking type. Unless stated otherwise at the time of booking, the following general guidelines apply for transportation bookings:

• More than 48 hours before departure: 90% refund
• 24–48 hours before departure: 75% refund
• 12–24 hours before departure: 50% refund
• 4–12 hours before departure: 25% refund
• Less than 4 hours before departure: No refund
• After departure: No refund. Bookings cannot be cancelled once departure from the first boarding point has occurred.

Refunds are calculated based on the total fare value of the booking and the applicable cancellation window above, measured against the scheduled departure time from the first boarding point (subject to change). The cancellation window and refund percentages may vary for non-transportation bookings as specified at the time of booking.

To cancel a booking, go to "My Bookings" in the app and follow the cancellation steps. Approved refunds will be credited back to the original payment method within 5–7 business days.

In cases where a booking is cancelled or significantly delayed by the operator, eYaatri will facilitate a refund on your behalf as per this policy.

By using the Platform, you agree not to:

• Provide false or misleading information during registration or booking
• Attempt to purchase bookings for resale or commercial purposes without prior written consent
• Use automated tools, bots, or scrapers to access or interact with the Platform
• Attempt to hack, disrupt, or interfere with the Platform's infrastructure or security
• Upload or transmit any malicious code, virus, or harmful content
• Engage in any activity that violates applicable Nepalese law

Violation of these rules may result in immediate account suspension and, where appropriate, referral to relevant legal authorities.

eYaatri provides the Platform on an "as is" and "as available" basis. While we strive to ensure accuracy and uptime, we do not guarantee that the Platform will be error-free, uninterrupted, or entirely secure.

To the maximum extent permitted by law, Digital Yatra Pvt. Ltd. shall not be liable for:

• Any loss, injury, or inconvenience arising from a service provider's offerings (including delays, accidents, cancellations, or changes in vehicle, accommodation, or service conditions)
• Indirect, incidental, or consequential damages arising from use of the Platform
• Loss of data, revenue, or goodwill
• Any force majeure events including natural disasters, strikes, government actions, or road or route blockages

Our maximum aggregate liability to you for any claim arising out of your use of the Platform shall not exceed the amount you paid for the specific booking in question.

All content on the Platform — including the eYaatri name, logo, design, text, graphics, software, and code — is the exclusive property of Digital Yatra Pvt. Ltd. and is protected under applicable intellectual property laws of Nepal.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works from any content on the Platform without our prior written consent.

These Terms shall be governed by and construed in accordance with the laws of Nepal. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Kathmandu, Nepal.

We encourage users to first reach out to our support team to resolve any disputes informally before pursuing formal legal proceedings.

We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and may notify you through the app or via email.

Your continued use of the Platform after any changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

If you have any questions about these Terms, please contact us:

We may update these Terms periodically. The latest version will always be available at eyaatri.com/terms-and-conditions. Continued use of the Platform after any update constitutes your acceptance of the revised Terms.